Customer Service Pledge

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Sperian Energy understands that customer service and satisfaction are critical. We believe that each and every customer is equally important. We at Sperian Energy pledge to provide all of our customers not only with superior service at a competitive rate, but to make available a staff of friendly, knowledgeable, and accessible customer service team members to help you when you need it. Our Sperian Energy team agrees to and lives by the following standards we have set. Our mission as a company is to ensure full customer satisfaction. Our pledge to you is that:

  • You will receive the same exact electricity with all the safety and reliability of the local utility.
  • We will consistently provide value added services and benefits to our loyal customers.
  • We will maintain the highest level of professionalism and respect all our customers.

You can expect…

  • Us to honor to any commitments or promises we make.
  • Clear explanations of all processes including billing, switching providers, and rewards programs.
  • Responses to any inquiries to be courteous, prompt and professional.
  • To be completely satisfied with our services and pricing. In the event that you are not satisfied, we will do everything in our power to make sure you reach the level of fulfillment we strive for.

* You will be issued a $50 Visa® Prepaid Card via mail after your account has been active with Sperian Energy for 30 days. Prepaid card is given to you as a reward or gift and no money has been paid by you for the card.  Prepaid card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments.  Card valid for up to 6 months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see MyPrepaidCenter.com/site/visa-promo.